HEARTLAND VETERINARY PHARMACY LLC

TERMS OF USE

Last Updated: March 5, 2026

1. Agreement to Legal Terms

These Terms of Use (“Terms”) constitute a legally binding agreement between you (“you,” “your”) and Heartland Veterinary Pharmacy LLC, a Nebraska limited liability company (“Heartland,” “we,” “us,” or “our”), concerning your access to and use of www.heartlandvetsupply.com and any related services (collectively, the “Services”).

By accessing the Services, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

You must be at least 18 years old to create an account or place an order.

2. Licensed Pharmacy Disclosure

Heartland Veterinary Pharmacy LLC is a licensed veterinary pharmacy operating under applicable state and federal pharmacy laws.

Heartland is the licensed dispensing pharmacy, dispenser of record, and Merchant of Record for all transactions processed through this website and any affiliated or co-branded checkout environment.

All prescription medications are dispensed by Heartland in accordance with applicable pharmacy regulations.

3. Affiliate & Co-Branded Checkout Environments

Heartland may provide prescription processing, payment processing, and fulfillment services through affiliate, partner, or co-branded websites.

In such cases:

• Heartland remains the licensed pharmacy and Merchant of Record.
• Affiliate websites act solely as marketing or referral partners.
• Affiliates are not licensed pharmacies and do not dispense medications.
• Branding displayed in a co-branded environment does not alter Heartland’s role as dispensing pharmacy.

Heartland is not responsible for representations, pricing displays, or content appearing on affiliate websites prior to checkout.

4. Prescription Requirements & Verification

Prescription medications require valid authorization from a licensed veterinarian.

By placing an order for a prescription product, you authorize Heartland to:

• Contact your veterinarian for verification;
• Request additional documentation if required;
• Delay, modify, substitute (where legally permitted), or cancel an order pending verification;
• Refuse to dispense where required by law or professional judgment.

Failure to provide required information may result in order cancellation.

5. Orders & Payment

All orders are subject to acceptance by Heartland. Receipt of an order confirmation does not constitute final acceptance.

Heartland reserves the right to refuse or cancel any order, limit quantities, correct pricing errors, or cancel orders resulting from typographical or system errors.

All payments are processed by Heartland or its authorized payment processors. Sales tax will be collected where required by law.

6. Subscriptions & Autoship

Certain products may be offered through subscription or autoship programs.

By enrolling, you authorize recurring charges to your payment method until canceled. You may cancel at any time through your account or by contacting customer service. Cancellation will take effect after the current billing cycle.

Heartland reserves the right to modify subscription pricing upon notice.

7. Returns & Prescription Product Restrictions

Due to pharmacy regulations, prescription medications are generally not eligible for return once dispensed, except where required by law.

Non-prescription items may be returned in accordance with our posted Return Policy. Shipping fees may be non-refundable.

8. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

You agree to provide accurate, current information and to update such information as necessary. Heartland may suspend or terminate accounts for violations of these Terms.

9. Acceptable Use

You agree not to violate any applicable law, infringe intellectual property rights, upload harmful code, attempt unauthorized access to systems, or use automated scraping tools on the Services.

10. Intellectual Property

All content, trademarks, logos, and site design are owned by Heartland or its licensors and may not be copied, distributed, or used without written permission.

11. Disclaimer of Medical Advice

Information provided on this site is for educational purposes only and is not a substitute for professional veterinary advice. Always consult a licensed veterinarian regarding your pet’s health.

12. Disclaimer of Warranties

The Services are provided “AS IS” and “AS AVAILABLE.” To the fullest extent permitted by law, Heartland disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.

13. Limitation of Liability

To the fullest extent permitted by law, Heartland shall not be liable for any indirect, incidental, consequential, special, or punitive damages.

In no event shall Heartland’s total liability exceed the greater of (a) $100, or (b) the amount you paid in the prior 12 months.

14. Indemnification

You agree to indemnify and hold Heartland harmless from any claims arising out of your use of the Services, violation of these Terms, or misuse of prescription products.

15. Dispute Resolution & Arbitration

Any dispute arising out of these Terms shall be resolved by binding arbitration administered under the Federal Arbitration Act. Arbitration shall be conducted on an individual basis only. Class actions are waived.

If arbitration is found unenforceable, disputes shall be resolved exclusively in state or federal courts located in Nebraska.

16. Governing Law

These Terms are governed by the laws of the State of Nebraska, without regard to conflict of law principles.

17. Modifications

Heartland may update these Terms at any time. Continued use of the Services constitutes acceptance of revised Terms.

18. Miscellaneous

If any provision is held unenforceable, remaining provisions remain valid. These Terms constitute the entire agreement between you and Heartland.

19. Contact Information

Heartland Veterinary Pharmacy LLC
401 W. 33rd Street
Hastings, NE 68901
Phone: 1-800-934-9398
Email: [email protected]