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Hear what our customers are saying about us:

 

I'd like to take a moment to thank (and praise) your Heartland Customer Service Team concerning a recent order.  Like most folks, I do shop around for veterinary products that I need for my animals. I share my farm with 3 horses, 2 mules, a donkey, 4 dogs and a cat-----so obviously vet care and products represent a big chunk of my budget!! Recently, I needed to get more phenylbutazone powder (aka "Bute") for my elderly mule.  When I tried to refill my prescription (with one of your competitor's), I discovered that the Bute was out of stock and on an indefinite manufacturer backorder.  Oh no!  I then discovered that Heartland was the ONLY online vet supply that had any in stock.  I was able to place an order with one of your staff, who made sure that you had received my new fax prescription from the vet.  She was concerned that your inventory info was 100% correct---and suggested that I double-check the next morning to be sure that the order was going to be filled that day.  When I called back the next day and spoke to Janice, I asked if I could add a second container of Bute to the order (NOTE:  Any attempt to change an existing order is usually a disaster waiting to happen at most online companies).  Janice not only walked back to your stock area to verify that you DID have 2 containers (your last 2, I believe), but she also modified my order, adjusted the cost to make sure I received my "price match" discount, made sure that I only paid one shipping fee, and made sure that I was charged the correct amount on my credit card. Wonder of wonders----it all worked perfectly.  The order was shipped, I received it promptly, and the charges were all correct.  Perhaps most important, every contact I had with your Customer Service Team (there were several) was a pleasure.  Your folks are friendly, helpful, intelligent, have correct info----and are clearly committed to top-notch service.  The way my needs were met and my order handled guarantees that from now on Heartland will be my first choice in online vet supply orders!!!
Thank you!!

J.Lewis

 


I just received my 3rd order. Customer service is fantastic, especially Heather - She was my hero this weekend. Due to my own negligence, my puppy ate all of the remaining Deramaxx pills for my older dog. Along with all of the expected puppy drama (3 days in the hospital - full recovery), there was the additional logistic of having to quickly replace the prescription for the other dog. I called the customer service number and Heather managed to pull up my old prescription (which did not have a refill), contact my Veterinarian in California, sent the documentation to request my refill to be approved, contacted me to let me know it was approved, collected payment, arranged for expedited shipping and processed my order by literally running it into their shipping area to try to get it into the mail on a Friday afternoon right at the shipping deadline. Not only did it arrive right away (one day before she promised it), but because of the emergency, even though they were short two pills, they sent the prescription to me anyway with a note saying that they would send the two pills when they came in. ANY OTHER supply store would have held the product on backorder until it could be shipped in its entirety. I honestly feel that Heather literally did everything in her power to make sure that Monty got the medication he needs as quickly as possible. She went so far above and beyond for me, and I’ve never met her or spoken to her before in my other experiences with Heartland Vet Supply. I was already pleased with my previous dealings with this company, but after this, they’ve earned my business for good!

Thank you again!
L. Bonner



I just received my 2nd order from you. My dog has to be on clindamyacin, your prices are such a big savings especially for someone on a fixed income. Where the vet wanted 102.00 for 56 pills, your price was 29.12. HUGE savings. I've come to you for all his meds and am always happy with your outstanding customer service, fast shipping, payment options and prices!! I recommend you to all my friends with fur babies.

Thank you again!
T. Brown


 I just received an order last week from Heartland Vet Supply for our dog's medicine and I have to say from the packing, the order process, shipping speed, etc, it was 100 percent perfect. I figured there might be a concern with getting the vet to sign off, since I hear horror stories with online ordering, but getting his heartworm meds was the most painless process. I will be back again to purchase other meds for Barkley (a cocker spaniel) in the near future as your prices are more than competitive!


C. Rosenberg

Just wanted to let you know how impressed I am with Heartland Veterinary Supply.  I placed an order after hours on March 18, 2014.  My order was shipped on March 19 and arrived today! (March 22)  Thank you for promptly contacting my veterinarian and shipping my pets prescriptions.  You have exceeded my expectations :)

P. Day

Thank you so much for the super fast delivery. I received my order last night. My baby tore her acl last year and is too old for surgery. This medicine gives her much relief. Thank you again. Ill be a repeat customer for sure! 
>Michelle M

I can strongly recommend @heartlandvet for online pet pharmacy needs; I'm very impressed with their customer service after USPS fail.

Brian P

I just wanted to complement you on the service that I have received from HVS. I have contacted your company twice, by phone to make an order.

Both times I spoke to a woman that showed professionalism and courtesy while taking my order. I'm not sure if it was the same person each time, but each time the person was very pleasant and easy to communicate with.

I will continue to purchase this product (GMS Plus) for my dog from HVS.

 

Sincerely,
Diane R
Hollywood, FL


I just want to let you know how satisfied I was with my recent experience with your company. I find your prices very reasonable and quick turn around time.

Thank you,

Jane H
North Reading, MA

I want to give you all at Heartland a special thank you for everything. Through the years I have used you for my horse medical needs and you have always been extremely helpful in getting my orders and special circumstances every single time. Recently, when my horse developed extremely severe ulcers, you helped me plan the fastest and best ways to get his critical meds. He is recovering well now, thanks in part to your excellent service. And, when I call (which I do often), your representatives really make me feel like I’m talking to a close friend. 

I want to share something else which is very near and dear to my heart. A couple years ago, my beloved show horse was being treated with UlcerGuard which I got from you; again, always on time and with professional service. When he died, you all sent me a sympathy card – how many businesses do that. I still have it. I am a long time customer with Heartland because we have relationship; I’m not just an invoice. I believe that kind of partnership is how a business should be. I have sent you many new customers. Did I mention that you also have great prices? A grateful part of the Heartland customer family.
 

~ C. Kahler

 


I want to thank you so much for your excellent service and prices! My 125 pound dog needs Simplicef 200 mg which I paid $147.00 for 42 tablets from our vet (with his size he needs 1.5/day). Since he continues to have a condition that only responds to this medication, I went on line to check out suppliers. To my delight, with a vet’s prescription, I can get 100 tablets for $249.95. On May 14, I called your 1-800#, spoke to your representative, and arranged for my vet to call in the prescription. I must admit I was a little worried to have my credit card charged $249.95 by a company I had never heard of! The service representative was very friendly and reassuring. To my further delight, I received the shipment of medication 2 days after placing the order! Thank you, you have created a loyal customer who will be referring your name & number out to my family and friends who also have big (and little) furry friends!"  
~ DS Horos

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