​How to Order Prescription Medications from Heartland Veterinary Pharmacy
  • Let us contact your veterinarian. Heartland Veterinary Pharmacy can obtain a prescription on your behalf by faxing a form to your vet. All your vet needs to do is fill out the form and fax it back to us. 
  •  During checkout, you will be asked to provide information about your animal(s) and your veterinarian. Please have the following information ready if you’re able:
  1. Your animal's name, species, date of birth and gender
  2. Any allergies your animal may have to medications
  3. Current listing of any medications your animal may be taking
  4. Your veterinarian's name, fax number and phone number
  • By Fax: Your vet can fax the prescription from his or her office to 866-282-3510 or 402-463-2115.  If you have already placed an order, please have your vet reference the order number on the document.  
*Faxed prescriptions must come from your veterinarian’s office. Please do not send such a fax yourself. *

  • By Phone: Your vet can approve your prescription over the phone by speaking with a Heartland Veterinary pharmacist at 800-934-9398 or 402-463-2090.
  • By Mail: You can mail the original written prescription (no photo copies, please) to: 
Heartland Veterinary Pharmacy
401 W 33rd Street
Hastings, NE 68901

Please Note:  if you have the original written prescription – you must mail it to the pharmacy. Please do not email your prescription (if you have the original). We cannot accept prescriptions via email. All prescriptions remain on file at Heartland Veterinary Pharmacy and are valid for one year (unless a shorter date is specified by the prescriber) or until the total quantity has been dispensed, whichever occurs first. 
Prescriptions can only be dispensed as written by your veterinarian.  The prescription must be written for the specific medication and quantity you wish to order.   Any changes will require a new prescription from your veterinarian.

Pharmacy Hours:
  • 9:00 AM - 3:00 PM CST M-F
  • Please contact our pharmacy at 800-934-9398 for any questions
  • Any phone calls and/or emails left before 3:00 PM CST will be returned that business day - calls/emails left after 3:00 PM CST will be returned the next business day.
*In the event of an emergency - please contact your local veterinarian immediately.*

Restrictions: 
  • You must be 18 years of age or older to purchase prescription medications from Heartland Veterinary Pharmacy
  • Availability of medications may vary by state.
  • We cannot ship any prescription medications to destinations outside of the United States.
Notes: 
  • Prescriptions can only be dispensed as written by your veterinarian.  The prescription must be written for the specific medication and quantity you wish to order.   Any changes will require a new prescription from your veterinarian. 
  • Prescription products are generally shipped 48-72 hours after a valid prescription is received. 
  • Prescription items are NOT returnable – once they have shipped, we are unable to take them back.
  • Prescriptions are filled for animal use only written by a doctor of veterinarian medicine licensed in the United States.  
  • No prescriptions will be filled for human use.
  • When an order is placed, you may see a 'HOLD' on your bank card, however we do not capture and collect funds until either the prescription is aproved and processes, or your over-the-counter products are shipped. 


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