Orders received before 1:00pm M-F (CST) will be processed that same business day. Ground orders generally follow this guideline:
ALL ORDERS SHIPPING TO ALASKA, HAWAII, PUERTO RICO or VIRGIN ISLANDS WILL BE CHARGED A MINIMUM OF $8.95 ON ORDERS UNDER 2 LBS.
ORDERS OVER 2 LBS WILL BE CHARGED ACTUAL FREIGHT.
and DO NOT qualify for free shipping
Actual shipping rate will be added to your order and you will be notified of the difference
|Over $75||Under $75|
Free shipping on non-vaccine orders of $75 or more (before tax). Orders that qualify for free shipping will be shipped ground, or best way. Valid for contiguous USA orders only (AK, HI, PR and VI not included).
Please note that any order valued at over $400.00 requires a signature upon delivery.
You will need to have your order sent to an address where somebody will be able to sign for it.
Fed Ex requires that any insured package over this amount must be signed for, NO EXCEPTIONS. If a package is delayed due to not having somebody available to sign for it, Heartland Veterinary Supply will not be held responsible for the delay and/or possible loss and/or replacement of use on refrigerated items.Heartlandvetsupply.com is not responsible for misdirected or undeliverable packages.
To insure the integrity of the product, all vaccines are shipped Overnight Delivery Only in a cooling package on Mondays-Thursdays only (orders placed before 2:00pm Central Time). A $29.95 fee will be added to all vaccine orders if Overnight Delivery is not selected.
Expedited Vaccine Shipping Schedule
Upon receipt of your order, if you are not completely satisfied, please contact us within 30 days. A return authorization number will be assigned, providing the product or products to be returned are in resalable condition. Product returned without a return authorization number or past the 30 day deadline will not be accepted for a refund or exchange. According to federal laws, once a prescription order has been filled, it is non-returnable.