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​How to Order Prescription Medications from Heartland Veterinary Pharmacy

Simply log in or create an account. Add your item in the cart and enter your pets and vet's information. You can select "contact my vet" and we will contact your vet on your behalf.

During checkout, you will be asked to provide information about your animal(s) and your veterinarian. Please have the following information ready if you’re able:
  1. Your animal's name, species, date of birth and gender
  2. Any allergies your animal may have to medications
  3. Current listing of any medications your animal may be taking
  4. Your veterinarian's name, fax number and phone number
By Fax: Your vet can fax the prescription from his or her office to 844-334-5653.  If you have already placed an order, please have your vet reference the order number on the document.  
*Faxed prescriptions must come from your veterinarian’s office. Please do not send such a fax yourself. *

By Phone: Your vet can approve your prescription over the phone by speaking with a Heartland Veterinary pharmacist at 800-934-9398 or 402-463-2090.

By Mail: You can mail the original written prescription (no photo copies or email copies, please) to: 

Heartland Veterinary Pharmacy
401 W 33rd Street
Hastings, NE 68901


Please Note:  If you have the original written prescription – you must mail it to the pharmacy. Please do not email your prescription. We cannot accept prescriptions via email. All prescriptions remain on file at Heartland Veterinary Pharmacy and are valid for one year (unless a shorter date is specified by the prescriber) or until the total quantity has been dispensed, whichever occurs first. 

Prescriptions can only be dispensed as written by your veterinarian.  The prescription must be written for the specific medication and quantity you wish to order.   Any changes will require a new prescription from your veterinarian.

Pharmacy Hours

  • 8:00 AM - 4:00 PM CST M-F
  • Please contact our pharmacy at 800-934-9398 for any questions.
*In the event of an emergency - please contact your local veterinarian immediately.*

Restrictions

  • You must be 18 years of age or older to purchase prescription medications from Heartland Veterinary Pharmacy
  • Availability of medications may vary by state.
  • We cannot ship any prescription medications to destinations outside of the United States.

Important Information

  • When ordering prescription items, you must FIRST log in or create an account to complete your order. 
  • Prescriptions can only be dispensed as written by your veterinarian.  The prescription must be written for the specific medication and quantity you wish to order.   Any changes will require a new prescription from your veterinarian. 
  • Prescription products are generally shipped 24-48 hours after a valid prescription is received. 
  • Prescription items are NOT returnable – once they have shipped, we are unable to take them back.
  • Prescriptions are filled for animal use only written by a doctor of veterinarian medicine licensed in the United States.  
  • No prescriptions will be filled for human use.
  • When an order is placed, you may see a 'HOLD' on your bank card, however we do not capture and collect funds until either the prescription is approved and processes, or your over-the-counter products are shipped. 

Disposal of Prescription Medications

The FDA provides guidance on safely disposing of unused medicines. It recommends using drug take-back programs or DEA-registered collectors for prescription drugs. For other meds, follow disposal instructions on the label or dispose of them in the trash. However, certain drugs require specific disposal methods to prevent harm to people and the environment. Click here to read the full article: Where and How to Dispose of Unused Medicines.

Click here for the PDF Form! (for vet use)

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