Quick answers to common questions—so you can get started with confidence.
Add eligible items to your cart and select "Autoship" at checkout. Choose your delivery frequency (every 2 weeks to yearly). We'll automatically process and ship your order on schedule. You save 10% on every Autoship delivery, and you can modify, skip, or cancel anytime.
Yes. You have complete control. Log into your account to skip a shipment, change the delivery frequency, update quantities, or pause your Autoship. Changes made before the processing date will apply to your next shipment.
For prescription medications on Autoship, we'll contact your veterinarian before each shipment to verify the prescription is current unless there are refills on file. You can also update prescription details in your account or contact us at 800-934-9398 to help you update information.
No commitment required. Autoship is flexible and designed for your convenience. You can modify, skip, pause, or cancel at any time with no penalties or fees.
Yes! Free ground shipping applies to Autoship orders over $75, just like regular orders. You get the same shipping benefits plus an additional 10% Autoship discount.
Your Autoship items ship automatically on your chosen schedule. You can place separate one-time orders anytime. If you want to add or remove items from your Autoship, simply manage it in your account dashboard.
Questions About Autoship?
Need help finding the right products or setting up your schedule? Our team is happy to help.
We can help with ordering questions, delivery schedules, and product recommendations.