Heartland Veterinary Supply and Pharmacy

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Shipping, Returns and Other Policies

SHIPPING POLICY

All shipping charges are based on the quantity, weight and box size of the item, and the shipping location. Heartland Veterinary Supply is not responsible for misdirected or undeliverable packages.

VACCINE POLICY

Vaccines are shipped in a styrofoam cooler with ice packs on Mondays and Tuesdays only unless overnight delivery is requested.

We strongly recommend that you choose 2nd Day Air or Next Day Air for all vaccines. Vaccines not shipped in this manner are nonreturnable, nonrefundable.

Expedited Vaccine Shipping Schedule

RETURN POLICY

Upon receipt of your order, if you are not completely satisfied, please contact us within 30 days. A return authorization number will be assigned, providing the product or products to be returned are in resalable condition. Product returned without a return authorization number or past the 30 day deadline will not be accepted for a refund or exchange. According to federal laws, once a prescription order has been filled, it is non-returnable.

PRESCRIPTION POLICY

Orders that require a prescription may take an extra day to process through our pharmacy. Please plan your orders accordingly so we can get your prescription to you before you need it. Fax prescriptions to: 888-424-0484, or scan and email it to info@heartlandvetsupply.com.

All prescriptions must include:

1. The Date Prescription was written
2. Veterinarian's Name (written signature and printed legibly)
2. Veterinarian's License Number (and state licensed in)
3. Veterinarian's Phone Number and Complete Address
4. Owner's Name and Telephone Number
5. Animal's name when appropriate
6. Prescription item and size
7. Number of refill

All prescriptions are good for one year from date on original script or until refills are filled, which ever comes first.

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Bestsellers

01.	Adequan IM (Equine) - 5ml Vial RX
02.	UlcerGard - Four dose tube
03.	Fort Dodge West Nile - Single dose
04.	Brown Cling Gauze - 6 inch
05.	Ivermectin Paste - 6.08g Syringe
06.	Vetrap Tape -- 4 inch
07.	Fluvac Innovator 6 (8-Way)- Single dose
08.	Legend Inj. 40mg/4ml RX
09.	Vetmedin - 5mg 50ct RX
10.	Equioxx Oral Paste - Single Dose RX

Bargain Barn

Conquer Liquid - 16 oz SPECIAL!
~~$54.95~~
$40.95

New Products

Disposable Intravenous Set - 15 drip/ml
$4.49


Wednesday 10 March, 2010	Please contact us at 800-934-9398 or by e-mail.